Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information.

Privacy Policy – Incilo

Effective Date: April 3, 2025

Incilo Logistics Private Limited ("Incilo", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our city logistics procurement and service management platform ("Platform"), including our website, Android app, WhatsApp/Chatwoot chatbot, and any other affiliated tools.

By using Incilo's services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect:

  • Identity & Contact Info: Full name, business name, phone number, email, physical address
  • Account Info: Username, password, OTPs, authentication tokens
  • Payment Info: UPI ID, masked card numbers, billing details (via secure third parties)
  • Verification Data: KYC documents (e.g., GSTIN, PAN, Aadhaar) for vendors or enterprise accounts

1.2 Business & Transaction Data

  • Logistics needs (warehouse type, truck size, routes, volume)
  • Booking history, rates offered/negotiated, contract preferences
  • Reports, documents, invoices, and service utilization logs

1.3 Usage & Technical Data

  • IP address, device type, OS version, browser fingerprint
  • Session logs, crash reports, platform usage behavior
  • Geolocation (with explicit consent)

1.4 Chatbot & AI Interactions

  • Conversations with our AI assistant (e.g., lead generation, negotiation)
  • Inputs provided via WhatsApp, web chat, or app for booking or service queries
  • Contextual logs to improve service continuity and intelligence

2. How We Use Your Data

We use your data for:

  • Service Fulfillment: Processing bookings, lead creation, vendor matching, and automated negotiations
  • Account Management: Signup, login, password resets, OTP verification
  • AI Assistant Operations: Training, refining, and context continuity of our chatbot system (data anonymized for model fine-tuning)
  • Business Automation: Generating invoices, billing alerts, payment reminders, and order tracking
  • Security & Compliance: Fraud detection, identity verification, and responding to legal obligations
  • Marketing: Sending updates, promotional offers, and newsletters (optional and opt-out enabled)

3. Data Sharing & Disclosure

We never sell or rent your personal data. We only share with:

  • Service Providers: Payment processors, SMS/email OTP services, hosting partners
  • Logistics Vendors: When you book a service, relevant details (name, location, order) are shared securely
  • Business Tools: Analytics platforms (like Mixpanel/GA) to improve UX (data anonymized/pseudonymized)
  • Legal Authorities: When required to comply with the law or enforce our rights

4. Cookies & Tracking

We use:

  • Cookies to maintain sessions and improve usability
  • Analytics tools for understanding platform usage You can disable cookies in browser/app settings, but doing so may affect core functionality.

5. Data Retention

  • Account & Transaction Info: Retained for as long as your account is active and up to 7 years post-closure (for legal compliance)
  • Chat Logs: Retained up to 12 months for training, audit, and quality assurance
  • Marketing Consent: Retained until you unsubscribe or withdraw consent

6. Data Security

We follow industry-standard practices:

  • AES-256 encryption for sensitive data in storage
  • SSL/TLS for secure data transmission
  • Role-based access control for internal systems
  • Regular audits, backups, and security patches

Despite strong safeguards, no system is completely immune. You also play a role by using strong passwords and safeguarding OTPs.

7. Your Rights

Subject to applicable laws, you may:

  • Access or export your data
  • Correct any inaccurate information
  • Request deletion, subject to legal/data retention obligations
  • Withdraw consent for marketing or non-essential processing

To exercise your rights, email: contact@incilo.com

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If such data is detected, we will promptly delete it.

9. Third-Party Links

Our Platform may contain links to external websites or apps. We are not responsible for the privacy practices of those third parties. We encourage users to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be:

  • Posted on our website or app
  • Notified via email/WhatsApp (if permitted)

Continued use of the Platform after changes implies acceptance.

11. Contact Us

For questions, requests, or complaints:

Incilo Logistics Private Limited
📧 Email: support@incilo.com 📞 Phone: **+91 7909 7909 65 ** 📍 Address: No. 11, Mini Mall, British Park, 11 Mile, Hoshangabad Road, Bhopal – 462047, India

By using Incilo, you acknowledge that you have read, understood, and agreed to this Privacy Policy.